Order Return /
For Designs from
Return Policies -
once you have received
the package from us.
1. You must
also notify us within three days with a valid reason as to why you
intend to return the merchandise. We shall send you
the step by step instructions as to how you
should send the package back to us.
2. You must
ship / return the package within seven days of receipt. It should be unused and in the same packaging as
received from us.
3. We assure full value of
the merchandise will be refunded to you within 3 days once we have
received the package back from you
if everything is in proper condition. However,
kindly note the refund will exclude Shipping and Insurance
charges that were incurred
at the time of shipping the package to you in the
1. If you happen to change your mind and wish to cancel the order after
placing a deposit, it is possible to do so.
4. Once you have
received and approved the samples, we will start the production
process. (four weeks is the lead time)
For Custom Made Designs:
custom order item is made according to our customers individual
requirements. The materials and gemstones required to
manufacture your custom order are sourced specifically for your
individual order. We are happy to custom order any design
for our customers with the following conditions:
1. Please e-mail us
your enquiry with pictures and whatever details you can provide for
the designs you wish to get made.
2. We will reply
to you with the approximate quotations and terms of payment.
3. After the
above mentioned information has been accepted by both of us, you can
send us the original samples to replicate.
If, in case where there is no original sample, we can produce
the sample from the pictures / drawings etc and send it to you for
4. Once the
samples have been approved, we shall require a deposit to start the
production. (four weeks is the lead time)
5. We will notify
you when the merchandise is ready to be shipped with the pictures of
the completed merchandise as proof.
6. You will
transfer the balance amount to our account and we will prepare the
shipment till the amount has been credited to our account.
7. We will ship the
merchandise within the next working day and provide you all the
required necessary documents.